Hiring For the MNC Associate (Transmission) For Pune

2 - 7 Years

Job Description

Role Information : Technical Support Specialist
Designation ; Technical Support Specialist
Broad Overview of the Client and the Role Employee will work as a network Transmission engineer in NOC environment. The client is a Telecom major in Australia.
Reporting Line & Expectations Will report into a Team Leader or Assistant Manager
Will work alongside similarly skilled resources in a Technical Support centre environment.
Must be willing to work in 24*7.
Must have prior work experience in Network Transmission.
Must be flexible and willing to adapt to changing business needs.
Remaining professional at all times while on the phone is key.
Position Summary
Requires patience and stamina to speak to customers continuously for extended periods of time.
Must possess active listening skills.
Must resolve customer inquiries and issues while adhering to all policies and procedures
Must be aware of Transmission products and tools
Comprehend and analyze data available across various source.
Must drive for resolution demonstrate ownership to go the extra mile to resolve
Handle escalated calls and provide the right solution over the call for the complaint.
Required skill set
Minimum of 2 plus years of relevant experience in Network Transmission.
Must possess strong
o Time management, Prioritization and Organizational skills
o Analytical skills to accurately assess the activity
o Decision making skills to take appropriate actions and protect our clients
Ability to exercise discretion and good judgment in making decisions, act independently and effectively on complex problem resolution
Knowledge of SDH equipments like Ericson, Marconi or Alcatel.
Network Management experience on tools like MV36 (EMS) and MV38 (NMS).
Added advantage of EoSDH knowledge with some solid SDH understanding alongside Marconi.
Knowledge of PDH and SHDSL(Copper lines) system.
Individuals to possess knowledge on ticketing tool or ticket queue management with good background on fault rectification and management.
Work inclusive of arranging spares, organizing delivery, CT co-ordination.
Must possess excellent verbal and written communications
Educational Engineering graduate (preferably Electronics & Telecommunication)


Desired Candidate Profile

Please refer to the Job description above

Company Profile


View Contact Details+

Recruiter Name:Alka Pal



INR 2,25,000 - 4,50,000 PA.

Role Category

Back Office/Web/Transaction Processing


Associate/Senior Associate -(Technical)

Employment Type

Permanent Job, Full Time